Return and Refund Policy

The policies listed below are only provided in English to avoid misinterpretation through language translation. If necessary, please seek the correct advice or do not use this website.

 

We do not accept returns. It can be in some circumstances like following that we accept returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@groundfloor24.shop. Please note that returns will need to be sent to the following address.

Correspondence Address: Groundfloor24 RE Valuation Ltd., Utrechtseweg 341, 3818 EL Amersfoort, The Netherlands and Email: info@groundfloor24.shop (preferred)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@groundfloor24.shop.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items like 

EXPRESS APPOINTMENT IN THE NEXT 5 WORKING DAYS AREA MEASUREMENTS AND CALCULATIONS, FLOOR PLAN CREATIONS AND PROPERTY VALUATIONS (LIVING AREA CALCULATION, E.G. FLAT, HOUSE, USABLE AREA CALCULATION, E.G. OFFICE, SHOP)

and 

PROCURE AND OBTAIN OFFICIAL INFORMATION AND DOCUMENTS FOR MARKET PRICE VALUATION AND/OR SHORT REPORT

and

LEGAL EXTRA BURDENS/RIGHTS - MARKET PRICE VALUATION AND/OR SHORT REPORT (RESIDENTIAL AND COMMERCIAL PROPERTIES)

or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@groundfloor24.shop.

 

Q. HOW DO I CHANGE OR CANCEL MY ORDER?

Any cancellation/ revoke made after an order has been placed, will be subject to a cancellation fee of at least 300.00 Euro (including statutory VAT, If applicable) regardless of the time the order has been placed (even if it is just a second later) as the merchant processor, credit card and/or bank transfer provider, also other provider and third parties charges us a fee for cancellations. Groundfloor24 RE Valuation Ltd. can offset this replacement with (down) payments received.

If the contract is revoked by a consumer within the statutory cancellation period (14 days statutory cancellation period in the European Union), for example regarding the creation of area measurements, area calculations, floor plan.creations or property valuation, Groundfloor24 RE Valuation Ltd. before, for expenses already made, which were made with the knowledge of the consumer, that Groundfloor24 RE Valuation Ltd. has already begun to demand compensation from the consumer with the performance of the contract. Groundfloor24 RE Valuation Ltd. can offset this replacement with (down) payments received. Any cancellation made after an order has been placed, will be subject to a cancellation fee of at least 300.00 Euro (including statutory VAT, If applicable) regardless of the time the order has been placed (even if it is just a second later) as the merchant processor, credit card and/or bank transfer provider, also other provider and third parties charges us a fee for cancellations.

For certain services, Groundfloor2 Ltd. on behalf of Groundfloor24 RE Valuation Ltd. or Groundfloor24 RE Valuation Ltd. uses third parties to fulfill their contractual obligations. This involves, for example, the creation of area measurements, area calculations and the creation of floor plans. In relation to commercial customers or consumers, Groundfloor24 RE Valuation Ltd. is Contractual partner in relation to the aforementioned services and is responsible for all contractual main and ancillary service obligations.

Following fees are mandatory if the order is canceled or revoked.

• 300.00 Euro within 14 days of the order, regardless of the time the order has been placed (even if it is just a second later) 
• 75% of the whole amount of the order after 14 days of order
• 75% of the whole amount of the order one day before arranged appointment/ viewing of the property
• 100% of the whole amount of the order and also all additional units, square metre and other relevant Things in combination with the order after the appointment/ viewing of the property